AI Collection

Intelligence in collection, achievement on time, improving customer experience. A new experience that redefines communication with the customer.

What is a Smart Agent and Its Importance?

A smart system that automatically communicates with customers using voice recognition and artificial intelligence technologies to collect debts with higher efficiency and better quality. It has the analytical intelligence to understand customer behavior, focus on the desired goal in the call, understand customer needs, and respond to them.

It does not just execute calls, but rather:

  • Predicts customer behavior
  • Ensures call quality
  • Operates in real-time
  • Saves time and resources
  • Improves customer experience

Work Cycle

Step Process Description
1 Upload customer data to the database
2 Activate the voice agent
3 Start the call from the communication system
4 AI starts negotiation
5 The training script starts working
6 Activate the API
7 Automatic and instant recording of all call details
8 Smart call analysis reveals subscriber behavior and provides guidance for the second call
9 Update subscriber status directly in the system

Integration and Connection

Three-Way Communication Loop

  • Manages the call ← Call center opens the line ← API provides it with data
  • The result is recorded in the database
  • Real-time information flow
  • Any reminder, promise to pay, or objection from the customer is recorded directly in the system
  • Ensuring information continuity
  • Between the call and the data, so there is no gap or delay in updating
API Interface Call Center AI Agent Database

Features of the Intelligent Agent in Communicating with Subscribers

AI-Powered Subscriber Classification

The system automatically classifies clients (cooperative - hesitant - refusing) and directs collectors to cases requiring human intervention. It extracts patterns from call data (reasons for postponement - repeated objections) to help in developing proactive solutions.

Improving Subscriber Experience

Using customized scripts for the subscriber (reminders - negotiation - follow-up), which enhances customer satisfaction and increases response rates.

Direct Integration with the Collection System

The intelligent agent integrates with the subscriber database to update statuses and issue accurate reports instantly, which raises the level of transparency and ease of follow-up.

Faster Decisions with Clearer Data

Control panels enable management to monitor performance directly (number of calls - success rates - collected amounts) and give us the ability to take immediate action without waiting for manual reports.

Smart Agent Management for Portfolios

1 Portfolio analysis by customer type "individuals - companies" and account type active or inactive according to age and debt amount
2 Predicts subscriber behavior and determines the best approach to deal with them
3 The system now relies on analyzing payment probability to distinguish subscribers who are likely to pay quickly from those who need more follow-up or negotiation, allowing for accurate and effective distribution of efforts
4 The system sets smart priorities for calls, starting with subscribers with the highest return or most responsiveness to ensure the best results in the shortest possible time
5 The smart agent suggests the most appropriate communication method for each subscriber, whether it's a simple reminder, a moderate negotiation, or a more assertive approach when needed
6 The smart system automatically records follow-ups and communicates with subscribers automatically according to the promise date
7 A smart agent speaks and acts based on accurate and up-to-date data
8 Centralized management for everything that happens (calls - promises - results)
9 Ability to generate accurate reports instantly without the need to wait for manual entry

Added Value

  • Increase in monthly collection rate
  • Reduction of operating costs
  • Saving time and human effort
  • Improving performance quality and standardizing service level
  • Deeper analysis of subscriber behavior and prediction of payment opportunities
  • Adherence to quality standards and requirements of the Saudi Electricity Company to ensure transparency and discipline in all collection stages
  • Ability to communicate with the largest number of subscribers at the same time
  • Achieving sustainable growth and success through smart solutions
Added Value Added Value Added Value

Ready to Transform Your Collection Process?

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